The Ghost Blogging Debate Done Right

August 23, 2010

If there is a discussion that will never die is the Ghost Blogging debate. I recently listened to the best arguments both in favor and in opposition of ghost blogging via a Six Pixels of Separation podcast, expertly conducted by Mitch Joel who discussed the issue with Mark W. Schaefer, another excellent blogger and marketer.

Here’s the link to the podcast SPOS#214, it’s worth listening to. Then, check out Mitch’s blog Ghost Blogging And Last Rites for some additional insight and great comments by readers.


Mapping the Social Media Landscape

August 11, 2010

Infographics, according to Wikipedia are “graphic visual representations of information, data, or knowledge”. It’s also a wonderful way to communicate your message. Marketers that manage to become good at visual data communication can positively influence their companies into taking the right approach or strategy. Talking with the CEO or other managers about what all those metrics mean is sometimes a challenge, especially when they are not on top of the latest marketing trends or technologies.

When it comes to social media, a nice chart can do the talking job for you. The problem is finding the right one. The internet is now full of infographics for the social media space and each has its own particular characteristic. Here are some of the more interesting ones I found that try to map out the social media or social networking landscape. Their creators vary widely, from bloggers, marketing companies, to nationally recognized magazines.

National Geographic’s “World Wide Friends” illustration:

National Geographic Magazine World Wide Friends Illustration

National Geographic Magazine World Wide Friends Illustration

Overdrive Interactive “Social Media Map”:

Overdrive Interactive Social Media Map

Flowtown’s 2010 Social Networking Map:

The 2010 Social Networking Map

Flowtown's The 2010 Social Networking Map

Information Architect’s Web Trend Map 3.0:

Web Trend Map 3

Information Architect's Japan Web Trend Map 3

Harvard Business Review “Mapping the Social Internet”:

Mapping the Social Internet

HBR Mapping the Social Internet

Mapping Social Media and Internet Trends

What I like about the maps above is that each one is a great representation of the data it is trying to communicate. The maps that follow a known pattern (subway lines, political map, etc.) tend to be easier to understand because they represent images we’re already familiar with. In general, if it takes you more than a few seconds to understand what the map is trying to say, then it’s not a good map. Your audience, of course, will be the determining factor telling you whether one type of map is more appropriate than the other.

Have you found a good representation of the social media space? Please share!


Best Companies Don’t Need Marketing

August 5, 2010

Interesting set of articles on Inc’s Magazine June Edition “Inside America’s Best Run Companies”, showing how the best small business companies run and the perks and benefits they have to attract and retain top talent. Take for example the following stats mentioned in the magazine:

  • 75% of companies offer educational assistance to its employees
  • 83% of companies practice open-book management
  • 28% of companies pay 100% of employees costs for health insurance
  • 95% of companies offer flexible work arrangements

On top of that, they highlight some of the nicest perks some companies offer, like:

  • On-site pickup and return of clothes that need laundering (McGraw Wentworth)
  • Subsidized meals delivered at employee’s desk (Dealer.com)
  • Two weeks of full-paid leave to work for a nonprofit (Patagonia)
  • $5,000 spending money if you travel abroad plus one extra week vacation (LoadSpring)
  • Professional cleaners go to your home every two weeks, at no cost to employee (Akraya)

If you come from the typical 9 to 5 job where being there is what is expected and you look forward to vacations like a prisoner eager for his 1 hour outside in the patio, then the list above is nothing short of a paradise. The reality is, more and more companies are adopting practices like these (especially telecommuting and flex hours) because technology is such that not only allows you to do it, but makes you more productive.

But companies don’t offer these nice perks just because they are run by nice people. They offer them because the market for talent is fierce. Finding and retaining the best people has always been a challenge, no matter your industry. When you have a little bit extra to offer, being that the free lunch or whatever, you are a step above the competition. And the word gets around and your hiring costs are reduced because people are now finding you for a change.

The best marketing ends up being what the employees tell their friends about their companies. How they like (or don’t like) the perks, and when magazines like Inc pick that up and write a story.


How to Fail at Social Media

August 2, 2010

The challenge of keeping up with the competition in the social media space is not new. The problem is, when a company does very well with a campaign, others come and try to copy the same formula thinking it will also yield higher numbers, but no! The solution, it seems, is far more complicated.

An interesting post on Why So Many Companies Suck at Social Media brings in some good insights and compares the now famous Old Spice youtube campaign with copycats like Cisco and Brigham Young University. Why is it that one company fails miserable while the other gets it right? It seems it has all to do with creating the right message for your audience. But wait, that’s not new… is back to marketing 101 you’d think, no?


What Trigonometry Has to Do With Marketing?

July 23, 2010

A recent post by Chris Brogan talking about Typing Classes reminded me of my own experience. I too had to go to typing classes when I was young (13 I think) and when computers were just starting to come out. I had classes on those old typewriters and you had to press each key really hard. When you made a mistake, there was no ‘backspace’ to fix it… and sometimes you ran out of ink and have to replace the ribbon! Wow, how those classes were horribly long, the minutes passed by slowly and I kept looking at my watch. And then something happened. I started to become faster. I could type without looking at the keys, and speed increased greatly.

It was only after a while that I was really able to put my skill to good use, when I started working in an office environment, and I didn’t have to look at the keys of the computer in order to type something. I was fast, people were amazed. It’s funny how certain things don’t seem to have any value when you’re doing/learning them and you only realize how important they are/were years later.

One day in high school, our math teacher was going over trigonometry and stopped to see if anyone had any questions. I raised my hand and asked “what is this for and how will it help me in the future?”. People turned their heads at me, there was an uncomfortable 2 seconds silence, and then she ignored me and moved on. I still haven’t had a need for trigonometry in my life, but who knows what the future holds?


How To Practice For A Killer Presentation

June 21, 2010

Whatever your presentation style there is one thing that can make or break your presentation: practice. Unless you practice your delivery of the material, shinny flying slides won’t matter. The question is what is the best way to practice? And is there a right approach?

My Kung Fu instructor usually says that “practice doesn’t make perfect; perfect practice makes perfect”. That’s true for martial arts (no matter how much you kick, if you are not doing it right you won’t be effective at kicking your opponent) and for life in general. I have done my share of presentations to a variety of audiences and groups and have also helped others by giving them feedback about their own presentations. Based on what I’ve seen and experienced, you should get at least one person to listen to your presentation and give you feedback. If you can get more than one person (that friend you helped move his couch should be fair game) is even better. Here’s what you do:

First Round: Go through it without stopping

Ask the ‘audience’ to listen to your presentation without making any comments or interruptions. This first pass will give you a chance to deliver the whole thing live which will give you a good sense of overall timing, the flow, and any major hiccups you haven’t foreseen when creating the presentation. It also helps the audience that will give you feedback to get a good sense of the message you are delivering so that they can later focus on specific details.

After you are done, the feedback should focus on the big things. Was the message clear? How did you do on timing? How were your posture, hands, and voice?

Second Round: Detailed, on point feedback

The second pass will now focus on details of the presentation. You will deliver the presentation again, trying to incorporate that first overall feedback, but now the person(s) giving feedback will stop you at any time they want to give you immediate feedback. So if you are talking about a slide and there’s something wrong with either what’s on the screen or with what you are saying at the time, you will be stopped right there before moving to the next slide or sequence. They will give you feedback about that particular point in your presentation, you will think about it and will deliver that portion again. Yes, this will take time because you will be stopping frequently, so budget your time for this feedback round accordingly.

Third Round: Final, non-stop, full pass

Finally the third round is like the first, where you go through the presentation incorporating all the feedback you’ve been given, without stopping. At the end of this third round, the feedback will be minimum (hopefully) and will give you a chance to present again the full thing without interruption which will give you a good sense of overall flow, timing, etc.

This is not a quick process, and training or rehearsing a presentation shouldn’t be, if you want to do it right. Sometimes is helpful to split each round in different days, although I’ve been through all of them in one day once, which took probably about 4 hours (timing, of course, depends on how long your presentation is). That’s tough on the presenter and the audience, so I advise against it. Besides, when you take a break and review your notes and the slides a few hours after the feedback round, you may come up with other ways of delivering the same message or you may want to tweak the slides a bit before you present once more. And it gives the people providing feedback some time to relax and come refreshed for another round. You  better get them free pizza or beer after everything is all done!

No matter who your audience was during the feedback sessions, after three rounds of presentations you will certainly be in better shape than before. Practice, practice and practice. This is the only way to sharpen your presentation skills.


What Type of Marketer Are You?

May 18, 2010

After interviewing many marketers for different positions at my company and meeting marketing professionals regularly at events, I came to the conclusion that there are two types of marketers:

  • Passionate Marketers
  • Job Marketers

The first group is comprised of those that, as the name suggests, have a real passion for marketing. They read about marketing, they talk about marketing outside work, they go to events and try to educate themselves. They often participate in discussion forums and might even have a blog. Everyone in the family knows they do marketing, friends ask them for some advice and they often times talk to telemarketers trying to sell newspaper subscriptions at eight o’ clock at night because they think it’s fun. Telemarketers often regret the call because the passionate marketer keeps analyzing their sales pitch instead of buying something.

Job Marketers are, unfortunately, the majority out there. I’m not sure whether it starts in school, their first full time paying job or it’s just the way they are. This bunch sees marketing only as a job. If they were offered more money to create TPS reports they would switch to doing it in a heartbeat. Outside work they don’t want to check out a blogabout the newest lead nurturing technology, or fly out to attend a marketing conference. They see these activities as “work” and as such, shouldn’t be performed after 5:29pm.

Funny thing is, Passionate Marketers are not necessarily better at marketing than Job Marketers. Both can be very effective at what they do.However, from what I’ve seen, passion makes some rise quicker through the ranks and get accolades, while the simply “employed”stay for years at the same company and position because, hey, that’s just a job.

When hiring someone for a marketing position, it’s important to know these different types exist. Hiring marketing people is tough enough as it is, one has to understand the type of person they need for each specific position. If you want a marketing assistant that will be still with you 30 years from now, a Job Marketer may be just what you need. Who do I want to work with? Passionate Marketers. From interns to the VP. Not that the other group wouldn’t be fun (after all this is a characteristic about how they feel towards marketing in their careers, not their personalities), but when you have people who are passionate about what they do, it tends to rub off and the whole team benefits. We need more people who are passionate about what they do.

What type of marketer are you?


Taming Your Brand Mascot

May 10, 2010

From Tony The Tiger, Trix Rabbit and Energizer Bunny to Ronald McDonald and even John McCain (?!) brand mascots are a common tool to promote your product or service. More recently even Twitter mascots have been showing up as a company’s public face.

The good ones are those that you don’t even think about until you decide to wear your marketer hat. That’s what makes them memorable.

A recent article I read on Harvard Business Review, “ Aflac’s CEO Explains How He Fell For The Duck” made me think about brand messaging and the use of mascots. The article is great because it gives you an insider’s view of how the famous Aflac duck came to being and the challenges Aflac’s CEO had to overcome to get it adopted.

The first Aflac duck debuted in 2000. The company reported $9.7 billion (US and Japan combined) that year, up $1 billion from the previous year. In 2008, revenues were up to $16.6 billion. Amos credits this increase mostly due to the branding initiatives related to the duck, an amazing feat for any brand mascot. Here are some highlights of the Aflac duck’s impact:

  • First year after the duck’s introduction, sales were up by 29%.
  • Name recognition increased 67% after two years of running the commercials. Today the name recognition is 90%.
  • The duck has 165,000 facebook fans in the US.
  • In two months 100,000 people posted spoofs of the Japanese duck’s song online.

How do you create a successful brand mascot? I particularly like the tips a FastCompany article, “Brands with character”, gives:

  1. Give the brand human traits
  2. Create a life, backstory to your character/mascot
  3. Plan for the long run
  4. Don’t overcomplicate

What mascots do you consider memorable and why?


Explaining Social Media

May 7, 2010

If you need to explain what social media is and the impact it can have in your company or industry, the slideshow below might help. The presentation is not only funny is also engaging.

Rule 1: Listen

Rule 2: Engage

Rule 3: Measure

And my favorite quote is “Don’t assume social media is the answer to everything”.

Enjoy!


The Online Guide for Email Marketing Resources

April 26, 2010
I am often looking for best practices, reports and other resources on email marketing and end up exchanging what I have written down on pieces of paper with other marketers at conferences or online, so I’ve decided to publish here my entire list of resources I found on the web for all things “email marketing”.

This is a good list but not meant to be all inclusive, I am definitely missing a few good sites. Please let me know which ones you think should be included and I’ll update this resource page.

Articles, Best Practices, Links About Email Marketing
Email Benchmarks and Industry Statistics (mostly free)
Notable Email Marketing Blogs
Blogs worth checking out, both from vendors and independent sources (in no particular order):
Email Marketing Training
The following are some training programs on email marketing. Note that some are paid. Email marketing vendors and ESP (Email Service Providers) sometimes have good free online training on their sites that although usually slanted towards their offerings can give newbies a good overview of the basics.
Conferences and Events
Although there are many marketing conferences out there, very few focus almost exclusively on email marketing. Below are the few that stand out.
Email Marketing Vendors
Below are the most well known email marketing vendors listed in alphabetical order.

Did I miss any good resource you’d recommend? Let me know!