Gartner Group is known in the technology industry as a heavyweight analyst group that influences a lot of purchasing decisions. Big companies all turn to Gartner’s reports to help them on emerging trends and technologies. Software vendors like to boast when they are placed in a specific position on Gartner’s famous Magic Quadrant report. The Magic Quadrant (MQ) report has been around for years and is used to showcase key players in a certain industry, comparing them and ranking them against a set of criteria.
The problem? Gartner’s MQs have long been seen with suspicion by industry veterans and no matter what industry is showcased, it has always raised questions about why certain vendors were not included and why their view of the market is so different (like here about the DataWarehouse MQ, here about the WCM MQ, and here when it tackled Cloud Computing just to name a few). Gartner analysts try as they might to correct what they see as misunderstandings again and again are facing an uphill battle.
That’s why I was not surprised when I read on Dave Kellogg’s blog that ZL Technologies is suing Gartner over the MQ. Is an interesting lawsuit because it brings up the question of whether these vendor reports can really help or hinder a company’s ability to grow. And it will help stir some debate about the usefulness of such reports to consumers in general and how relevant the reports are. From what some vendors say, depending on your space the analyst report won’t help you at all. Stay tuned!