A Forrester Research “How US Maketers Use Email” Report sheds some light into the use of email by B2B and B2C companies. Author Sarah Glass states:
Email is the most mature and most widely used interactive marketing tool
According to the report, adoption of email marketing is high, with 88% of B2C companies already using email and 10% planning to use before December 2011. In the B2B space, adoption at 71% is also very high but different from their B2C counterparts, 16% of B2B companies don’t plan on using it within the next 12 months.
Best Practices in Email Marketing
Maybe a surprising finding from the research is that despite high adoption, marketers at B2C and B2B companies still don’t use best email marketing practices such as cleaning the database, letting users select what products and services they want information about, and running welcome routines for newly registered users.
Despite email’s prevalent use, interactive marketers still don’t do all they can to get the full value out of their email efforts – Sarah Glass, Forrester Research
Marketing Budgets and Email Effectiveness
The report says email budgets will stay flat in 2011, but 43% of email marketers expect email effectiveness to increase over the next three years. Other channels are also expected to gain in terms of effectiveness, such as:
- Social Media (blogs, podcasts, widgets, discussion forums)
- Mobile (ads, applications, MMS, SMS)
- Online Video
Getting More Out of Email
The report concludes with some advice for email marketers to get more out of their programs, suggesting them to:
- Invest in Analytics
- Clean Email Data
- Prioritize Relevance Over Rich Media
- Detect Devices Used to Access Email
- Embed Social Media Into Email Content
Download the Report
The Forrester Research Report can be downloaded for free thanks to Neolane.