How Success is Misunderstood

September 29, 2010

How do you define success? Number of leads generated? Amount of sales or deals closed? If you answered “it depends”, then you’re thinking smart. Success can be based on a number of different factors and it also varies based on who you talk to, after all, we all have different objectives (personal and professional).

Now let’s go one step further. If you see another company being successful (however you define success) and you try to apply the same method, can you guarantee you will also achieve success? If you said “it depends”, you just got yourself an extra point! As marketers we all know it’s not that simple. Questions about what the target market is, what industry are you talking about, and such are the first things that come to mind. A method of selling hot-dog on the street can be used to sell software, but I wouldn’t follow it by the letter.

That’s why it still amazes me that discussions about following a formula for success often get stuck in how you define “success” instead of discussing the differences between target markets. If you are a blogger and your readers are software entrepreneurs, you can’t really expect that the bag of tricks used to attract social media consultants will work the same way. A B2B company applying tactics used by B2C companies can be very successful but only after some necessary translation is done.

How do YOU define success and do you have a special formula?


Web Prototyping With PowerPoint

September 27, 2010

Prototyping with PowerpointWebsite re-designs are a common project on the hands of marketers at companies of all sizes. From quick home page makeovers to complete re-design and re-branding,there’s a lot of communication between the marketing team and web developers and designers, a process that involves lots of meetings, the developers spending hours on photoshop mockups that don’t look like what you asked, and a lot of scribbling on paper and on whiteboards.

How can we improve this process? The answer may lie in a tool most people already have… MS PowerPoint!

PowerPoint Prototypes

What I’ve successfully done in the past to help the communication between the marketing team and the designers is to use PowerPoint as a way to visually communicate with the how the new design and functionality will work. Instead of waiting for the designer to come up with a Photoshop or HTML mockup of something that doesn’t resemble what I asked for, the PowerPoint slide can serve as a guideline and visual discussion tool for everyone involved.

Marketers are good at visual communication, but not necessarily experts with the design tools. PowerPoint is something everyone knows how to use, though. So why not take advantage of this free (your company is likely using MS Office suite which comes with PowerPoint) tool and use it for some brainstorming? Mockups or prototypes created w/ PowerPoint are not supposed to replace professional wireframing tools such as Balsamiq, Justinmind, or Sketchflow, but should rather be used to help non-programmers and non-designers communicate their ideas. Plus, if you are discussing elements of the website design with other management team members or the CEO, the ability of quickly changing something on the slide will help you get approval faster.

Although you can make interactive prototypes using PowerPoint, my suggestion is to keep it simple and focus on key elements you’d like to communicate to the designers such as overall layout, placement of objects, and so on. You can get so deep into making sure your animations work if you’re going for a full interactive prototype that it will cost you many hours that will be just thrown away since it won’t be used again.

The key is to keep it nice and clean. A good starting point on how to do this is Travis Isaacs presentation “How to Wireframe Like a Ninja“. It talks about Keynote (a presentation tool for the Mac), but 99% is transferable to PowerPoint.

It also helps if you download something like this PowerPoint Prototyping Toolkit from Long Zheng, which gives you some nice tools you can start using right away.

So what are you waiting for? Start prototyping today! 🙂


The Opposite of Advertising

September 20, 2010

How can a company embark on an branding campaign without prominently displaying its logo? What seems to be the opposite thinking of the advertising school became the winning campaign of Banco Hipotecario, a financial services business based in Argentina.

After becoming the sponsor of Racing Club de Avellaneda, a big soccer team in Argentina, they decided to do something audacious, maybe even heretic in the minds of conservative brand strategists: they decided to NOT put the bank’s logo on the soccer jerseys. Crazy as it seems the whole strategy leveraged the ongoing “Creator of Owners” message Banco Hipotecario was already running (the message focused on showing how the bank was helping people become house owners through their mortgage lending business) and created the slogan “Racing: Duenos de su camistea” (Racing: Owners of their jersey), to show that the bank really cared for the sport and the team they were sponsoring. After being picked up by local media and sports commentators, fans raved about the new jersey.

Banco Hipotecario’s facebook page has over 14,000 fans and was the centerpiece of their second phase of the campaign. They asked fans to vote on a phrase to be printed on the shirt that would evoke how the fans feel about their beloved team. The winning phrase, “Duenos de una passion” (Owners of a passion) received 2,398 votes.

Voting on Racing's new slogan for their jersey

Although it was reported that some fans were against the printing of the phrase (and the choice of phrases themselves) on the shirt, it’s undeniable the level of participation the branding effort generated and how quickly they were able to engage the fans.

Sometimes going against established “best practices” may pay off.

Sources for more info on this story are:

Creativity Online article, F*ck Smaller. Make the Logo Disappear.

Marca del Gol post, Second Phase of Invisible Advertising (in spanish).

Communicate Good blog post, Invisible Branding.

Marketing News article, Marketing Across the Americas (requires login).


Marketing Content That Sells

August 30, 2010

When talking with lead nurturing and marketing automation vendors they all make it seem very easy.

You setup a campaign, define the nurturing stages, and even add some points to different interactions to score the lead and customize the nurturing experience. Then with all the triggers in place, sit back and watch the software do the job of sending the right message to the right prospect at the right time. Wow, it’s magical!

Yes, except for one little detail. Who’s going to write all that new content? Do you have the staff to do it? Will you have to outsource? Do you even know what kind of content you need for each nurturing stage? Yup, it is more complicated when you get to the implementation phase of the program, and that’s where most companies fail.

But why the focus on content? David Meerman Scott, in his book The New Rules of Marketing and PR points out that creating quality content is the new imperative:

“The tools of the marketing and PR trade have changed. The skills that worked offline to help you buy or beg or bug your way in are the skills of interruption and coercion. Online success comes from thinking like a journalist and a thought leader”.

You’d think that everyone would be doing it by now, but that’s not the case.

I recently finished reading Trust Agents, by @chrisbrogan and @julien, who approach this subject by saying:

“The difficulty in creating content that will get a recommendation, the one that most companies tend to get wrong, is that they don’t think creatively about how their content can be exciting to the average population”.

Ha! That reminds me of what I see when I visit most B2B companies’ websites.

We have all been there. You are researching a new product or service and Google points you to a website, one of the key vendors in that space, and you have to read the page twice to really get it what they are trying to say. How is it that your product or service will benefit me? What is that acronym you keep using? How do I get in touch with someone who can explain all of this? In the B2B marketing space this is notorious. Go to a trade show and the situation gets really bad. Trade show booths with slogans and taglines that don’t mean anything and sales brochures that are full of “features” and screenshots but lack detail of how they solve a problem.

While I still struggle to write good content, I did find some useful resources online that I hope will also help you out.

The resources above are a great start. The key ideas that seem to be present across them all are:

  • Buyer persona is key for content generation
  • Guest writers (employees, competitors, etc.) can help tremendously especially if you can’t dedicate a resource full time for the content writing job
  • Lists seem to be a favorite item on the web and a great way to get more viewers, just figure out what topic should your list cover
  • Content reuse, multiple formats for the content is a nice way of creating lots of content without having to come up with new ideas all the time (formats include webinar, recording, eBook, blog post, etc.)
  • Time the content for the right stage in the buying cycle / lead nurturing process – this is the most difficult, because it requires you to really know your customers and prospects

What has been your main challenge with content marketing?


The Ghost Blogging Debate Done Right

August 23, 2010

If there is a discussion that will never die is the Ghost Blogging debate. I recently listened to the best arguments both in favor and in opposition of ghost blogging via a Six Pixels of Separation podcast, expertly conducted by Mitch Joel who discussed the issue with Mark W. Schaefer, another excellent blogger and marketer.

Here’s the link to the podcast SPOS#214, it’s worth listening to. Then, check out Mitch’s blog Ghost Blogging And Last Rites for some additional insight and great comments by readers.


Mapping the Social Media Landscape

August 11, 2010

Infographics, according to Wikipedia are “graphic visual representations of information, data, or knowledge”. It’s also a wonderful way to communicate your message. Marketers that manage to become good at visual data communication can positively influence their companies into taking the right approach or strategy. Talking with the CEO or other managers about what all those metrics mean is sometimes a challenge, especially when they are not on top of the latest marketing trends or technologies.

When it comes to social media, a nice chart can do the talking job for you. The problem is finding the right one. The internet is now full of infographics for the social media space and each has its own particular characteristic. Here are some of the more interesting ones I found that try to map out the social media or social networking landscape. Their creators vary widely, from bloggers, marketing companies, to nationally recognized magazines.

National Geographic’s “World Wide Friends” illustration:

National Geographic Magazine World Wide Friends Illustration

National Geographic Magazine World Wide Friends Illustration

Overdrive Interactive “Social Media Map”:

Overdrive Interactive Social Media Map

Flowtown’s 2010 Social Networking Map:

The 2010 Social Networking Map

Flowtown's The 2010 Social Networking Map

Information Architect’s Web Trend Map 3.0:

Web Trend Map 3

Information Architect's Japan Web Trend Map 3

Harvard Business Review “Mapping the Social Internet”:

Mapping the Social Internet

HBR Mapping the Social Internet

Mapping Social Media and Internet Trends

What I like about the maps above is that each one is a great representation of the data it is trying to communicate. The maps that follow a known pattern (subway lines, political map, etc.) tend to be easier to understand because they represent images we’re already familiar with. In general, if it takes you more than a few seconds to understand what the map is trying to say, then it’s not a good map. Your audience, of course, will be the determining factor telling you whether one type of map is more appropriate than the other.

Have you found a good representation of the social media space? Please share!


Best Companies Don’t Need Marketing

August 5, 2010

Interesting set of articles on Inc’s Magazine June Edition “Inside America’s Best Run Companies”, showing how the best small business companies run and the perks and benefits they have to attract and retain top talent. Take for example the following stats mentioned in the magazine:

  • 75% of companies offer educational assistance to its employees
  • 83% of companies practice open-book management
  • 28% of companies pay 100% of employees costs for health insurance
  • 95% of companies offer flexible work arrangements

On top of that, they highlight some of the nicest perks some companies offer, like:

  • On-site pickup and return of clothes that need laundering (McGraw Wentworth)
  • Subsidized meals delivered at employee’s desk (Dealer.com)
  • Two weeks of full-paid leave to work for a nonprofit (Patagonia)
  • $5,000 spending money if you travel abroad plus one extra week vacation (LoadSpring)
  • Professional cleaners go to your home every two weeks, at no cost to employee (Akraya)

If you come from the typical 9 to 5 job where being there is what is expected and you look forward to vacations like a prisoner eager for his 1 hour outside in the patio, then the list above is nothing short of a paradise. The reality is, more and more companies are adopting practices like these (especially telecommuting and flex hours) because technology is such that not only allows you to do it, but makes you more productive.

But companies don’t offer these nice perks just because they are run by nice people. They offer them because the market for talent is fierce. Finding and retaining the best people has always been a challenge, no matter your industry. When you have a little bit extra to offer, being that the free lunch or whatever, you are a step above the competition. And the word gets around and your hiring costs are reduced because people are now finding you for a change.

The best marketing ends up being what the employees tell their friends about their companies. How they like (or don’t like) the perks, and when magazines like Inc pick that up and write a story.


How to Fail at Social Media

August 2, 2010

The challenge of keeping up with the competition in the social media space is not new. The problem is, when a company does very well with a campaign, others come and try to copy the same formula thinking it will also yield higher numbers, but no! The solution, it seems, is far more complicated.

An interesting post on Why So Many Companies Suck at Social Media brings in some good insights and compares the now famous Old Spice youtube campaign with copycats like Cisco and Brigham Young University. Why is it that one company fails miserable while the other gets it right? It seems it has all to do with creating the right message for your audience. But wait, that’s not new… is back to marketing 101 you’d think, no?


What Trigonometry Has to Do With Marketing?

July 23, 2010

A recent post by Chris Brogan talking about Typing Classes reminded me of my own experience. I too had to go to typing classes when I was young (13 I think) and when computers were just starting to come out. I had classes on those old typewriters and you had to press each key really hard. When you made a mistake, there was no ‘backspace’ to fix it… and sometimes you ran out of ink and have to replace the ribbon! Wow, how those classes were horribly long, the minutes passed by slowly and I kept looking at my watch. And then something happened. I started to become faster. I could type without looking at the keys, and speed increased greatly.

It was only after a while that I was really able to put my skill to good use, when I started working in an office environment, and I didn’t have to look at the keys of the computer in order to type something. I was fast, people were amazed. It’s funny how certain things don’t seem to have any value when you’re doing/learning them and you only realize how important they are/were years later.

One day in high school, our math teacher was going over trigonometry and stopped to see if anyone had any questions. I raised my hand and asked “what is this for and how will it help me in the future?”. People turned their heads at me, there was an uncomfortable 2 seconds silence, and then she ignored me and moved on. I still haven’t had a need for trigonometry in my life, but who knows what the future holds?


How To Practice For A Killer Presentation

June 21, 2010

Whatever your presentation style there is one thing that can make or break your presentation: practice. Unless you practice your delivery of the material, shinny flying slides won’t matter. The question is what is the best way to practice? And is there a right approach?

My Kung Fu instructor usually says that “practice doesn’t make perfect; perfect practice makes perfect”. That’s true for martial arts (no matter how much you kick, if you are not doing it right you won’t be effective at kicking your opponent) and for life in general. I have done my share of presentations to a variety of audiences and groups and have also helped others by giving them feedback about their own presentations. Based on what I’ve seen and experienced, you should get at least one person to listen to your presentation and give you feedback. If you can get more than one person (that friend you helped move his couch should be fair game) is even better. Here’s what you do:

First Round: Go through it without stopping

Ask the ‘audience’ to listen to your presentation without making any comments or interruptions. This first pass will give you a chance to deliver the whole thing live which will give you a good sense of overall timing, the flow, and any major hiccups you haven’t foreseen when creating the presentation. It also helps the audience that will give you feedback to get a good sense of the message you are delivering so that they can later focus on specific details.

After you are done, the feedback should focus on the big things. Was the message clear? How did you do on timing? How were your posture, hands, and voice?

Second Round: Detailed, on point feedback

The second pass will now focus on details of the presentation. You will deliver the presentation again, trying to incorporate that first overall feedback, but now the person(s) giving feedback will stop you at any time they want to give you immediate feedback. So if you are talking about a slide and there’s something wrong with either what’s on the screen or with what you are saying at the time, you will be stopped right there before moving to the next slide or sequence. They will give you feedback about that particular point in your presentation, you will think about it and will deliver that portion again. Yes, this will take time because you will be stopping frequently, so budget your time for this feedback round accordingly.

Third Round: Final, non-stop, full pass

Finally the third round is like the first, where you go through the presentation incorporating all the feedback you’ve been given, without stopping. At the end of this third round, the feedback will be minimum (hopefully) and will give you a chance to present again the full thing without interruption which will give you a good sense of overall flow, timing, etc.

This is not a quick process, and training or rehearsing a presentation shouldn’t be, if you want to do it right. Sometimes is helpful to split each round in different days, although I’ve been through all of them in one day once, which took probably about 4 hours (timing, of course, depends on how long your presentation is). That’s tough on the presenter and the audience, so I advise against it. Besides, when you take a break and review your notes and the slides a few hours after the feedback round, you may come up with other ways of delivering the same message or you may want to tweak the slides a bit before you present once more. And it gives the people providing feedback some time to relax and come refreshed for another round. You  better get them free pizza or beer after everything is all done!

No matter who your audience was during the feedback sessions, after three rounds of presentations you will certainly be in better shape than before. Practice, practice and practice. This is the only way to sharpen your presentation skills.